Contact Us

We’re here to help with questions about downloading your Loom videos, troubleshooting issues, or sharing feedback. Our small team aims to reply within 24–48 hours on business days.

When to reach out

• Loom download button is missing or not working
• Bulk downloads fail or some links don’t validate
• Accessibility, privacy, or security questions
• Feature requests or bug reports

What to include

• A brief description of the issue
• Example Loom URL(s) you’re trying to download
• Your browser and device (e.g., Chrome on macOS)

Prefer email? You can also reach us via the form above—messages go straight to our inbox and we’ll get back to you as soon as possible.